Writing 12,    pag 60

FAX
To: Gary Richards
From: L. Atienza, Airport Administration
Date: 19/04

Dear Mr Richards.

I have already read your FAX, and firs until anytthing I do apologize and thank you for tell us everything that you didn't like or your saw wrong.

1. Every 5 hours we are going to send someone from our staff to supervise every check in, and in case that it doesn't work we'll send someone from reception to help in this situation.
2. Things are going to change at the moment you check in you're bag will be weighed in case you have and excess of baggage in that moment you'll pay the extra charge.

3. They'll be faster. because at the moment they give food at the airplane, onche the passengers finish their food the airline hostess will pass trough all the plane with a garbage bag so the passengers can trought their trash and that way It will be easier to clean the plain once they the passengers go.

4. We were using only one because one of those was out of service, but this week we will recieve the other form the workshop.

5. Yes, at the plane door there will be airline hostess, checking that every person only has one cabin baggage, and in the middle of the plane they will be another airline hostess helping the passengers putting it away.

6. We have a lot of flights so its almost impossible to handle thaat, it must that we had some complications with the plane, but what we can do to apologize with you for you're waiting is to give you a bonus of 60 dlls for you're next flight. 

Again thank you so much for sent us your FAX. The opinion of every peron is very important for us.

Your  sincerely,
Sarahi Fuentes
L. Atienza, Airport Administration