WRITING 1
19 Write a checklist of points for newly-trained staff to remember when making a booking.

1.CALL STAR; Good mornign/Good evening/Good night Holiday Inn it serves Sarahi Fuente cant I help you?
2. ASK the name of the client, the date of recervation,  the number of persons that will be accompanying,  the type of rooms, the night will be few etc..
3. RATE QUOTE; Confirmation of booking
4. How is going to be the PAYMENT; cash or credit card, and if the client pay by credit card she/he should sign the credit card.
5. CHECK THE INFORMATION; repeat, confirm the information, give the rate.
6. END OF CALL; Give key of reservation, confirm the information, remember the date of booking, ask the telephone and said: The name of the reservation is ........of.......to the.....for.......nights.
Rate of..... in .........room. The check in is...... and the ckeck out........
7.FINALLY SAY TO THE CUSTOMER; Can I help you for another thing...it serves Sarahi Fuentes, thank you for call to Holiday Inn. Having a excellent day.


WRITING 2
21 Write a letter of confirmation to J. Wilkes, enclosing the tickets and the detaials of the holiday in Venice and Verona

Dear Mr. J. Wilkes.


Thank you for your confirmation. We have the details  of your holiday, your are going to stay seven days  of July 15 to Agust 25.

And we need to you choosse one of the programme that will in the second sector of the Arena in Verona. Performance of: La Boheme, Norma, Nabucco, Aida and Otell.

This package incluide the flight from LGW, three nights HB accommodation in Verona at the Hotel Borghetti in ensuite rooms. Three nights bed and breakfast in Venice at the Gran Hotel Principe on the Gran Canal. Waterbuses to St. Mark´s Square depart from the main station just a few metres away. All transference between the hotels and the airports, plus the services of local hosts and guides. The price of them are 795 pound and Insuarence 18 pound.

I hope your choice of programme, if you have any question plis let me know.

Iam at your service.


Complete  the  followings senteces with any word except dollars or any other money  word. i wish i had a million...... because ... before you write your pharagraph make a list of 5 posible anwers.